Setting up Email Verification

Email Verification adds an extra layer of security to user accounts by requiring users to verify their email address. Users receive a 6-digit verification code or a verification link sent via email.

Accessing Email Verification Settings

Go to WooCommerce > Settings > Accounts & Privacy > Customer Accounts and click on Email Verification.

Steps

Step 1: Enable Email Verification

Under Email Verification, check Enable email verification to turn on the feature.

Step 2: Configure verification behaviour

Choose how verification is enforced by checking or unchecking the following options:

• Delay email verification for accounts created during checkout — defers verification until after the order is placed.
• Prevent login if the email is not verified — blocks users from logging in until their email is verified.
• Log out user if the email is not verified — automatically logs out users with an unverified email.
• Log in user once they verify their email — automatically logs the user in as soon as they verify their email.

Step 3: Choose a Verification Method

Under Verification Method, select how users receive their verification challenge:

• Email Verification Link — a one-click verification link sent to the user’s inbox.
• One-Time Password (OTP) — a 6-digit verification code the user enters on the verification page.
• Both — lets the user choose between a verification link and a 6-digit code.

Step 4: Configure Role-Based Verification (optional)

If you want to require verification only for specific user roles:

1. Under Role-Based Verification, check Enable role based email verification.
2. Under User Roles, select the roles that must verify their email.

Step 5: Click Save changes

Click Save changes to apply your settings.

Managing Verification Status

Users List

When Email Verification is enabled, an Account Verification column is added to the WordPress Admin > Users list. Each user displays one of the following statuses:

• Verified — the user has verified their email address.
• Pending — a verification email was sent but the user has not verified it yet.
• Unverified — the user registered before Email Verification was enabled.
• Optional — the user is not required to verify their email (e.g. their role is excluded from Role-Based Verification).

Manually Verifying a User

You can manually change a user’s verification status from the Edit User page.

1. Go to WordPress Admin > Users and click on a user to edit them.
2. Scroll down to the Account Verification section.
3. Under Status, select Verified or Unverified from the dropdown.
4. Click Update User to save.