Terms of Service

1. Who we are.

We develop and make available to you products and services which are designed to enhance your e-commerce platform. Our e-commerce products are built to provide additional features to your existing e-commerce store. 

2. Account Creation and Access.

2.1. Registration; Username and Passwords. 

Your account gives you access to the Service that we may establish, maintain, and modify, from time to time and in our sole discretion. 

You must provide a valid email address in order to complete the registration process. You may be required to provide other information about yourself to register for and to access or use the Service.

You are entirely responsible for maintaining the security of your username and password, and you agree not to disclose or make your username or password accessible to any third party.

2.2. Prohibition on Sharing.

You may not share an account, login credential or account access with anyone, including clients or team members, unless explicitly permitted by additional terms. You acknowledge that sharing of any such rights is strictly prohibited. Your right to use or access the Service is personal to you and not assignable or transferable. You may not assign or transfer any account unless otherwise expressly pre-approved by Cartsera in writing.

3. Use of our Service.

3.1. Who can use our Service

You may use Cartsera only if you follow these Terms and all applicable laws. Using Cartsera may include downloading and installing software to your website. You agree that we may automatically update that software, and these Terms will apply to any updates. When you create your Cartsera account, you must provide us with accurate and complete information. Any use or access to Cartsera by anyone under 13 is strictly prohibited and in violation of these Terms. The Services are not available to any Users previously removed from any Services by Cartsera.

3.2. Our license to you

Subject to your compliance with these Terms, License Agreement and our policies, we hereby grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Service as contemplated under these Terms, License Agreement and our policies.

4. Subscriptions, Fees and Payment.

4.1. Payments and Charges.

You may be required to pay us fees to access or use our Service. You are responsible for paying any applicable fees listed for the Service. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. Unless otherwise specifically provided for in these Terms, all fees are in U.S. Dollars.

If you purchase access to our Service, you must provide complete and accurate billing information (“Payment Method”). You agree that we may charge the Payment Method for any applicable fees listed on our Service and any applicable tax. If the fees for the Service are specified to be recurring, you agree that we may charge these fees and applicable taxes to the Payment Method on a periodic basis.

We may increase fees for our Service. If we charge additional fees in connection with our Service, we will give you an opportunity to review and accept the additional fees before you are charged. Also, additional fees may apply for additional Service that we may make available. If you do not accept any such additional fees, we may discontinue your access to the Service.

You agree that we will not be held liable for any errors caused by third-party payment processors used to process fees paid by you to us.

4.2. Subscription.

The Service may include certain subscription-based plans with automatically recurring payments for periodic charges (“Subscription”).

The Service provided as part of your Subscription, Information on the recurring fee charged and the duration of your Subscription, will be described in the order process. We may change the Service from time to time, and we do not guarantee that any particular piece of the Service will always be available through the Service.

The “Subscription Billing Date” is the date when you purchase your first subscription to the Service. The Subscription will begin on the Subscription Billing Date and continue for the subscription period that you select during checkout (such period, the “Initial Subscription Period”), and will automatically renew for successive periods of the same duration as the Initial Subscription Period (the Initial Subscription Period and each such renewal period, each a “Subscription Period”) unless you cancel the Subscription or we terminate it. If you activate a Subscription, then you authorize Cartsera or its third-party payment processors to periodically charge, on a going-forward basis and until cancellation of the Subscription, all accrued sums on or before the payment due date.

Your account will be charged automatically on the Subscription Billing Date and thereafter on the renewal date of your Subscription for all applicable fees and taxes for the next Subscription Period. You must cancel your Subscription at least 24 hours before it renews in order to avoid billing of the next periodic Subscription Fee to your account. Cartsera or its third-party payment processor will bill the periodic Subscription Fee to the payment method associated with your account or that you otherwise provide to us. You may cancel the Subscription by using the cancellation functionality made available in your customer portal or by notifying us at [email protected]. Your cancellation must be received before the renewal date in order to avoid charge for the next subscription period.

We may change Subscription Fees from time to time. Any fee change will not apply during your then-current Subscription Period. If a fee change results in an increase, we will notify you at least 30 days in advance. The increased fees will apply at the start of the next Subscription Period unless you cancel your Subscription before that period begins.

We reserve the right to refuse service or cancel your subscription for any reason we deem appropriate.

4.3. Discount Policy

On occasion, Cartsera may offer purchase incentives in the form of subscription discount codes. Discount codes are applied on an introductory basis, meaning that are only applied for the first term of the subscription selected. Discount codes do not perpetuate with the life of the subscription. After your initial term has passed, subscriptions will be charged the regular price.

4.2. Refund Policy

We’re committed to making sure you have a great experience on Cartsera, so if you have any questions or issues with your purchase, we’d love to hear from you as soon as possible so we can help you resolve the issue.

Because the Software we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations (subject to our 14-day refund window):

• You purchased the same Software twice. We’ll gladly refund you for the duplicate purchase(s). Just let us know.
• There is a technical issue with the Software that we cannot resolve after becoming aware of the issue. First, you should contact us with specific information about the technical issue. If we are able to reproduce the reported issue and are unable to resolve it, your purchase may be eligible for a refund.

Note: Software with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.

We’re unable to process refunds in the following situations:

• You (or your client) no longer need the purchased Software.
• You found another Software you like better, or you’ve changed your mind about your purchase.
• You don’t have sufficient expertise to use the Software.
• Your site does not meet the required WordPress, PHP or WooCommerce versions needed to use the Software. Compatibility and other requirements are listed on the Software page, including the “Compatible with” WordPress/WooCommerce versions, PHP version, and any other technical requirements.
• Your site has issues caused by 3rd party plugins & themes not adhering to WordPress standards (if applicable).
• You bought the Software on accident, and our system shows that the Software was downloaded.
• You feel that the Software is of low quality.
• You are having trouble downloading the Software because your internet is not fast enough, is not stable, or you are having similar issues related to your internet service.
• You claim the Software is experiencing a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue.
• You have not been granted a prior refund, or have not launched a prior chargeback dispute.
• Your Software purchase was made over 14 days ago.

Except as expressly provided in this section or where required by law, all payments are non-refundable. You agree to our Refund Policy which we may modify from time to time in our sole discretion.

• In the event we make an exception and issues a refund (which it is under no obligation to provide), you understand and agree that you must immediately retrieve and delete all relevant Software files from any and all places you have distributed the files to and all computers you have downloaded them to, including but not limited to any website which you have installed the Software on.
• You also understand and agree that once a refund is requested, you are not permitted to exploit any of the Softwares in question, and immediately upon receipt of a refund, all licenses to such Software are revoked, and you are not authorized to use the any of the Software in any form or for any purpose whatsoever.
• In the event we issue a refund for a subscription renewal (subject to our 14-day refund window), you also understand and agree that we will deduct a 15% processing fee to cover the processing time and unrecoverable payment fees. To avoid this, you can disable the automatic renewal anytime, as late as the day before the renewal is due, from your customer portal or by notifying us at [email protected].

All refunds are at the sole discretion of Cartsera. All refunds must be processed within our 14-day refund window. No refunds will be processed after that time.

5. Security.

We care about the security of our users. While we work to protect the security of your User Content and account, we can’t guarantee that unauthorized third parties won’t be able to defeat our security measures. Keep your password secure and do not disclose it to any other person or entity. Please notify us immediately of any unauthorized access to your account or any other breach of security.

6. Communications.

We may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by using any unsubscribe or similar functionality or instructions in the promotional email.

7. Ownership of the Service

The Service is owned, operated, and provided by Cartsera and our affiliates, licensors, distributors, and service providers (collectively “Providers”). We and our Providers retain all of our respective rights, title, and interest, including intellectual property rights, in and to the Service. Other than the rights of access and use expressly granted in our Terms, our Terms do not grant you any right, title, or interest in or to our Service.

8. Termination, Eligibility, Suspension.

Cartsera reserves the right to monitor downloads and user activity to ensure compliance with the terms of these Terms and the License Agreement, which it may update from time to time. We may, without notice, change the Service, stop providing the Service or features of the Service, or create usage limits for the Service. We may permanently or temporarily terminate or suspend your access to the Service without notice or liability for any reason, including if in our sole determination you violate any provision of these Terms such as, but not limited to, pornography or obscenity. or for no reason.

The Terms will remain in effect even after your access to the Service is terminated, or your use of the Service ends. If we terminate your access to the Services due to a violation of these Terms and you have a Subscription, you will not be entitled to any refund.

9. Prohibited Uses.

You agree not to engage in any of the following prohibited activities:

• Use the Service in pornographic, fraudulent, immoral, infringing, illegal, harassing, offensive, or defamatory material, is strictly prohibited
• Interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code.
• Crawl, scrape, or spider any page of the Services or to reverse engineer or attempt to obtain the source code of the Services.
• You will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you.

10. Your Content.

Content that you post using our Service is your content (so let’s refer to it as “Your Content”). We don’t make any claim to it, which includes anything you post using our Services (like profile pictures, photos, communications, messages, files, documents, reviews, comments, usernames, etc.). All Content must comply with these Terms and our policies.

10.1. Responsibility for Your Content. 

You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you’re not infringing or violating any third party’s rights by posting it.

10.2. Permission to Use Your Content.

By posting Your Content through our Service, you grant Cartsera a license to use it. We don’t claim any ownership to Your Content, but we have your permission to use it to help Cartsera function and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote it.

10.3. License You Grant Cartsera. 

By posting Your Content on the Service, you grant Cartsera a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, translate, store, and prepare derivative works of Your Content. This allows us to provide the Service and to promote Cartsera, or the Services in general, in any formats and through any channels, media or technology, whether now known or hereafter developed, for use in connection with the Service and Cartsera’s business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels. You agree not to assert any moral rights or rights of publicity against us for using Your Content. You also recognize our legitimate interest in using it, in accordance with the scope of this license, to the extent Your Content contains any personal information.

11. Marketing.

You grant Cartsera permission and the right to (i) identify you as a customer and to use your logo across Cartsera marketing materials (e.g., the Cartsera Website, emails, presentations, brochures), and (ii) develop content around your experience as a Cartsera customer (e.g., a written case study or video case study). Any content created under the foregoing clause (ii) of this section will be created in cooperation with you and used only upon your written approval. Cartsera will use any trademarks provided by you pursuant to clause (i) of this section in accordance with any reasonable brand guidelines that you provide to us in writing prior to our use.

12. Intellectual Property

Website content, including products and related documentation, as well as the structure of the Website, is protected by copyright, trademark, patent, and/or other intellectual property laws. Unauthorized use of Website content may violate such laws and these Terms of Service.

Except as expressly stated in this document, Cartsera and its suppliers do not grant any express or implied rights to use Website content. You agree not to copy, republish, embed, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Website, and/or its content, except as expressly authorized in these Terms of Service. Also, you agree (a) not to use any data mining, robots, or similar data harvesting and extraction methods in connection with the Website, and (b) not to impose an unreasonable load on our infrastructure, using an unreasonable amount of Cartsera resources, or using Cartsera-related automated systems in an unreasonable way. This includes mining cryptocurrency and other automated processes relating to cryptocurrencies.

13. Disclaimer of Warranties and Limitation of Liability

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the service at any time, without notice to you.

We do not guarantee that the Service will be secure, accurate, reliable or available at any particular time or location; any defects or errors will be corrected; the services will be free of viruses or other harmful materials; or the results of using the Service will meet your expectations.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Cartsera our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification.

You agree to defend, indemnify, and hold harmless Cartsera and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

You agree to defend, indemnify, and hold harmless Cartsera and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of these Terms or your access to, use, or misuse of the Service or Content. Cartsera shall provide notice to you of any such claim, suit, or proceeding. Cartsera reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such cases, you agree to cooperate with all reasonable requests to assist Cartsera in defense of such matters.

15. Third-party Services and Links.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. all of which have separate privacy and data collection practices, independent of Cartsera, These linked sites are only for your convenience and therefore you access them at your own risk. We have no control over the contents of those sites or resources.

16. Changes to Terms of Service.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.